Unopened Products:
- Store in a cool, dry place away from direct sunlight
- Shelf life: 12-18 months from production date
- Check the "Best By" date on the package
Opened Products:
- Reseal the bag tightly after each use
- Store in a cool, dry location
- Use within 30-60 days for best freshness
- For extended freshness, store in an airtight container
- Can be refrigerated to extend shelf life
Signs of Spoilage:
- Unusual odor
- Visible mold
- Change in color or texture
- If in doubt, throw it out and contact us for a replacement!
Pro Tip: Our treats contain no artificial preservatives, so proper storage is important to maintain freshness and quality.
At Jack PetPals, we believe in simple, honest ingredients. All our treats are made with:
- Single-source protein - We use only one type of meat per treat (chicken, duck, turkey, or fish)
- No artificial preservatives - Just natural ingredients
- No fillers or by-products - Real meat, not mystery ingredients
- Minimal processing - Gently dehydrated to preserve nutrients and flavor
Our Product Line:
- Chicken Breast Jerky - 100% chicken breast
- Duck Breast Jerky - 100% duck breast (hypoallergenic)
- Turkey Tendon - 100% turkey tendon (long-lasting chew)
- Codfish Skin - 100% codfish skin (rawhide alternative)
- Chicken Sweet Potato Bites - Chicken and sweet potato only
Every ingredient is listed on the product label. We never hide what goes into our treats because we're proud of what we make!
Our treats are meant to supplement your dog's regular diet, not replace meals.
Feeding Guidelines:
Small Dogs (under 20 lbs):
- 1-2 treats per day
- Monitor for digestive changes when introducing new treats
Medium Dogs (20-50 lbs):
- 2-4 treats per day
- Adjust based on activity level and diet
Large Dogs (50-100 lbs):
- 4-6 treats per day
- Can be broken into smaller pieces for training
Extra Large Dogs (over 100 lbs):
- 6-8 treats per day
- Great for rewarding good behavior
Important Reminders:
- Treats should make up no more than 10% of your dog's daily caloric intake
- Always supervise your dog when giving treats
- Ensure fresh water is available at all times
- Adjust meal portions if giving multiple treats
- Introduce new treats gradually to monitor for any sensitivities
- Consult your veterinarian if your dog has specific dietary needs
Yes! Many of our treats are excellent for dogs with food sensitivities.
Hypoallergenic Options:
Duck Breast Jerky:
- Novel protein source (less common allergen)
- Great for dogs allergic to chicken or beef
- Single ingredient formula
Turkey Tendon:
- Hypoallergenic protein
- Ideal for sensitive stomachs
- Grain-free and gluten-free
Codfish Skin:
- Fish-based protein (alternative to poultry)
- Rich in omega-3 fatty acids
- Great for dogs with poultry allergies
All Our Treats Are:
- Grain-free
- Gluten-free
- No artificial colors or flavors
- No soy, corn, or wheat
- Single-source protein
Always check the ingredient list to ensure the protein source is safe for your dog's specific allergies. When in doubt, consult your veterinarian before introducing new treats.
Shipping Within the United States:
FREE SHIPPING:
- All orders over $100 qualify for FREE shipping!
- No coupon code needed - automatically applied at checkout
Standard Orders (under $100):
- Flat rate shipping calculated at checkout
- Delivery within 5-7 business days
Shipping Carriers:
- USPS, UPS, or FedEx (based on your location)
- Tracking information provided for all orders
Processing Time:
- Orders typically ship within 1-2 business days
- You'll receive a confirmation email with tracking once shipped
International Shipping:
- We ship to select countries
- Shipping costs and delivery times vary by location
- Customer is responsible for customs duties and taxes
- Contact us for specific international shipping quotes
Order Tracking:
- Track your order using the link in your shipping confirmation email
- Questions about your order? Contact us at info@jackpetpals.com
We want you and your pup to be 100% satisfied with every purchase!
30-Day Return Policy:
- Return unopened products within 30 days of delivery
- Full refund or exchange available
- Contact us at info@jackpetpals.com to initiate a return
Damaged or Defective Products:
- Contact us within 7 days of receiving your order
- We'll send a free replacement or provide a full refund
- We cover return shipping for damaged/defective items
How to Return:
- Email us at info@jackpetpals.com with your order number
- Provide reason for return and photos (if damaged)
- We'll send return instructions
- Ship the item back to us
- Refund processed within 5-10 business days after we receive your return
What's Covered:
- Product purchase price
- Original shipping (if our error or defective product)
Return Shipping:
- Customer pays return shipping for standard returns
- We pay return shipping for our errors or defective products
For complete details, visit our Returns & Refund Policy page.
Absolutely! Our treats are great for dogs of all ages, with some considerations:
For Puppies (under 1 year):
- Safe for puppies 12 weeks and older
- Start with softer treats like our Chicken Sweet Potato Bites
- Break treats into smaller pieces for tiny mouths
- Supervise closely to prevent choking
- Great for training and positive reinforcement
- Introduce gradually alongside regular puppy food
Best Options for Puppies:
- Chicken Breast Jerky (break into small pieces)
- Chicken Sweet Potato Bites (softer texture)
- Avoid very hard chews until fully grown
For Senior Dogs (7+ years):
- Perfect for aging pups!
- High-quality protein supports muscle maintenance
- Easy to chew and digest
- Can be softened in water if needed for dogs with dental issues
- Low-fat options available for weight management
Best Options for Seniors:
- Duck Breast Jerky (gentle on digestion)
- Chicken Breast Jerky (easy to chew)
- Codfish Skin (omega-3s for joint health)
Special Considerations:
- Adjust portion sizes based on age and activity level
- Monitor for any digestive changes
- Consult your vet for dogs with specific health conditions
- Always provide fresh water
Yes! We welcome wholesale partners and bulk orders.
Wholesale Program Benefits:
- Competitive wholesale pricing
- Exclusive products for retailers
- Marketing support and materials
- Flexible order quantities
- Fast, reliable shipping
- Dedicated wholesale support team
Who Can Apply:
- Pet stores and boutiques
- Veterinary clinics
- Groomers and boarding facilities
- Dog trainers and daycare centers
- Gift shops and specialty retailers
- Online pet product retailers
How to Get Started:
- Visit our "Wholesale Buyer" page on our website
- Fill out the wholesale application form
- Provide business information and tax ID
- Our team will review and contact you within 2-3 business days
Bulk Orders for Personal Use:
- Need a large quantity for multiple dogs or events?
- Contact us for bulk pricing on orders over $500
- Email: info@jackpetpals.com
- Subject line: "Bulk Order Inquiry"
Contact Our Wholesale Team:
- Email: info@jackpetpals.com
- Phone: +1 (101) 541-654
- Available: 24/7
We're excited to partner with businesses that share our commitment to quality and pet health!
Still Have Questions?
We're here to help! Our customer support team is available 24/7.
Contact Us:
- Email: info@jackpetpals.com
- Phone: +1 (101) 541-654
- Live Chat: Available on our website
Follow Us:
- Instagram: @jackpetpals
- Share your pup's Jack PetPals moments with us!
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