Terms & Conditions

Last Updated: January 10, 2026

Welcome to Jack PetPals! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. General Terms

Jack PetPals ("we," "us," or "our") operates the website jackpetpals.com. By using our site and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Products and Services

Product Information

• All Jack PetPals products are handcrafted, small-batch dog treats made with single-source proteins
• We use gentle dehydration methods and minimal processing
• Product descriptions, ingredients, and images are provided for informational purposes and are as accurate as possible
• We reserve the right to modify product formulations, discontinue products, or change prices without prior notice

Product Use

• Our products are intended for pet consumption only
• Products should be given under supervision and are not suitable for human consumption
• Always ensure fresh water is available when feeding treats to your pet
• Treats should be fed as a supplement to your pet's regular diet, not as a meal replacement

3. Ordering and Payment

Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity
• If your order is cancelled after payment, you will receive a full refund

Pricing

• All prices are listed in USD
• Prices are subject to change without notice
• We reserve the right to correct pricing errors

Payment Methods

• We accept major credit cards and other payment methods as displayed at checkout
• Payment is required at the time of order
• We use secure payment processing to protect your information

4. Shipping and Delivery

Shipping Policy

• Free shipping on all US orders over $100
• Shipping times vary based on location and shipping method selected
• We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control
• International shipping may be subject to customs duties and taxes, which are the responsibility of the customer

Delivery

• Risk of loss and title for products pass to you upon delivery to the shipping carrier
• We are not liable for lost, stolen, or damaged packages once delivered to the address provided

5. Returns and Refunds

30-Day Return Policy

• You may return unopened, unused products within 30 days of delivery for an exchange or refund
• Opened products may only be returned if defective or damaged
• To initiate a return, contact us at info@jackpetpals.com with your order number and reason for return
• Return shipping costs are the responsibility of the customer unless the product is defective or we made an error

Refund Processing

• Refunds will be processed to the original payment method within 5-10 business days of receiving the returned product
• Shipping charges are non-refundable unless the return is due to our error

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of delivery
• We will arrange for a replacement or full refund, including shipping costs

6. Product Safety and Liability

Pet Safety

• While we craft our treats with the highest quality ingredients, every pet is unique
• Monitor your pet when introducing any new treat or food product
• Discontinue use if your pet shows signs of digestive upset or allergic reaction
• Consult your veterinarian if you have concerns about your pet's diet or health

Limitation of Liability

• Jack PetPals is not liable for any illness, injury, or adverse reaction that may occur from the use of our products
• Our products are not intended to diagnose, treat, cure, or prevent any disease
• By purchasing our products, you acknowledge that you assume all risks associated with their use

Choking Hazard

• All treats pose a potential choking hazard
• Always supervise your pet when giving treats
• Select appropriately sized treats for your pet

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Jack PetPals and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

9. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Post or transmit any harmful, threatening, or offensive content
• Violate any applicable laws or regulations

10. Disclaimers

Website Availability

• We strive to ensure our website is available 24/7 but do not guarantee uninterrupted access
• We reserve the right to suspend or terminate access for maintenance or other reasons

Information Accuracy

• While we make every effort to ensure accuracy, we do not warrant that product descriptions, pricing, or other content is error-free
• We reserve the right to correct errors and update information at any time

Third-Party Links

• Our website may contain links to third-party websites
• We are not responsible for the content, privacy practices, or terms of third-party sites

11. Indemnification

You agree to indemnify and hold harmless Jack PetPals, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of our products or violation of these terms.

12. Modification of Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved in the appropriate courts.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Jack PetPals
Email: info@jackpetpals.com
Phone: +1 (101) 541-654

Customer Support Hours:
Available 24/7